Live / Sports
These terms set out how your sgmwind account works — what we ask of you, what you can expect from us, and how transactions through DANA, OVO, or LinkAja are handled within this platform. Access and eligibility depend on local law and are available where local law permits.
When you open an account with sgmwind, you enter into a direct relationship with this platform — not with any third-party wallet provider or game studio. These terms govern how that relationship works: what actions are permitted, how disputes are handled, and what recourse is available to you. Transactions made through DANA, OVO, or LinkAja are processed through those providers' own rails. We apply these terms to the account-side record of your deposit and withdrawal requests. The wallet provider's own policies govern what happens on their end — we do not override them. Content from Bigtime Gaming, Microgaming, CQ9, PG Soft, and Pragmatic Play is available inside the lobby. Each studio's individual game rules apply to in-game mechanics like bonus rounds and prize combinations; these terms cover your account access to that content, not the games themselves. Where a section of these terms conflicts with local regulation in your region, local law takes precedence. Availability of any feature depends on eligibility under local law.
Not every action on or around sgmwind falls under the same policy scope. Understanding where these terms apply — and where they stop — helps you know which channel to contact when something needs resolving.
Your sgmwind login, account status, wallet balance display, and session history are fully within scope. Any change to account access — suspension, restriction, or closure — is governed by these terms and can be reviewed through our support channel.
Deposit requests and withdrawal submissions made from your account are covered here. The moment a transaction leaves sgmwind toward your DANA, OVO, or LinkAja wallet, the wallet provider's own terms apply to the transfer leg.
Game titles from our studio partners — Bigtime Gaming, CQ9, PG Soft, Pragmatic Play, and Microgaming — are available subject to your account standing. These terms cover your right to access that content; the game rules inside each title are set by the studio.
Links, integrations, or wallet flows involving services outside sgmwind are not governed by this policy. We are not liable for third-party service interruptions, changes to wallet provider terms, or external site content reached through links in the lobby.
You have clear, actionable paths for reviewing and correcting your information under these terms. Your transaction history — including every deposit and withdrawal linked to DANA, OVO, or LinkAja — is visible in your account dashboard after login. If a record looks incorrect, the first step is to compare it against your wallet provider's own transaction log for the same date and amount. To correct account details such as your registered contact or wallet address, navigate to the account settings page and follow the fields shown there. Some changes require identity verification; the instructions for that step appear inline when you initiate the change. If you have a question about how a specific term applies to your situation, our support team is reachable through the channels listed in the section below. Raise the specific term or transaction in question — the more precise your query, the faster we can respond with a relevant answer.
Your full transaction history is in the account dashboard. Each entry shows the request date, method, and status — compare it against your DANA, OVO, or LinkAja app if a figure looks off.
Account settings let you update registered information. Follow the verification steps shown on screen; some fields require confirmation before the change takes effect.
Contact support with the specific clause or transaction you want clarified. Reference the section name and your account ID so we can route your query without delay.
If you believe a restriction on your account was applied in error, submit a review request through the support channel. We will check the account record against the relevant clause and respond with our finding.
For any question that directly concerns these terms — a clause you want explained, a transaction record you want reviewed, or an account action you want reconsidered — use the contact paths below. Have your account ID and the relevant transaction reference ready to speed up the process.
Open the chat widget from your account dashboard to reach our Indonesia support team. Available for account, wallet, and policy queries.
Send a written query to our support address for policy-specific questions. Include your account ID and a description of the clause or transaction in question.
The help centre inside your account covers common policy questions, transaction record lookups, and the steps to request an account review.
Your account data — login credentials, transaction records, wallet addresses linked to DANA, OVO, or LinkAja — is held in line with the data handling practices described in our privacy policy. We do not share your wallet details with game studios; Bigtime Gaming, Microgaming, CQ9, PG Soft, and Pragmatic Play receive only the session and game-result data needed to run the titles you open.
We retain your account and transaction records for as long as your account is active and for the period required under applicable local law after closure. You can request a summary of your stored data through the support channel.
Cookies keep your session active and remember your lobby state between visits. The cookie settings page in your account lets you review which categories are active and adjust non-essential ones.
Your account password and any linked wallet verification are your responsibility to keep current. If you suspect unauthorised access, use the account recovery path on the login page immediately — do not wait for a support response.
When these terms change in a material way, we publish the updated version to this page and note the revision date at the top. The current version is always the one shown here; we do not notify by email for minor clarifications.
Real questions from account holders about how sgmwind's terms apply to everyday account actions, wallet transactions, and support requests.
Yes — these terms cover the account-side record of your deposit request. What happens inside DANA or OVO once the transfer is initiated is governed by their own terms. If your account shows a pending deposit that your wallet confirms was sent, contact support with both references.
We retain your transaction history and account records for the period required under applicable local law after closure. You can request a summary of what we hold before or after closing. Submit the request through the support channel with your account ID.
Yes. Open your account dashboard, locate the transaction in question, and compare it against your DANA, OVO, or LinkAja app for the same date. If there is a discrepancy, raise it through live chat or email support with both references — we will check the account record against the relevant entry.
The current version is always the one shown on this page, with a revision date at the top. We do not notify by email for minor clarifications, so check this page if you have a specific question about a clause. Material changes are noted clearly at the top of the updated version.
Each title from Bigtime Gaming, Microgaming, CQ9, PG Soft, and Pragmatic Play follows that studio's own game rules for mechanics like bonus rounds and prize combinations. These terms cover your account access to the lobby — not the in-game rules. Check the game's information panel for studio-specific details.
Submit a review request through the support channel. Include your account ID and a brief description of the action you believe was applied incorrectly. We review the account record against the relevant clause in these terms and respond with our finding — usually by email to your registered address.