At sgmwind, the way we collect and protect your personal information is straightforward: we gather only what is needed to run your account, process transactions through DANA, OVO, or GoPay, and keep your session secure across mobile and desktop access. This policy explains what data we hold, how long we keep it, and the steps you can take to review or update your own records.
Account Data Protection
DANA, OVO, GoPay Transactions
Mobile Access Security
Data Retention Disclosure
DETAIL KEBIJAKAN
What This Privacy Policy Covers
When you open an account with sgmwind and link a payment method such as DANA, OVO, or GoPay, we collect the information required to authenticate your identity, route your transactions, and maintain your session history. This includes your registered contact details, wallet identifiers tied to your chosen payment rail, and device information recorded at login. We do not sell or rent your personal data to third parties. Information collected through your account is held on secured servers, and access is restricted to the operational teams responsible for account management and transaction support. Retention periods depend on the category of data: login and session records are kept for the duration required by applicable operational standards, while transaction records linked to DANA, OVO, or GoPay transfers are retained in line with financial record-keeping requirements in your eligible region. Availability of this service, and the data rights described in this policy, depend on local law and the region in which you access sgmwind. Where local regulation sets specific obligations around data processing, those obligations take precedence over the general terms described here. If you have a question about how your specific data is handled, the contact paths in the support section below are the right starting point.
DANA
Payment context chip — DANA wallet identifiers linked to your account are used only for transaction routing and verification.
OVO
Payment context chip — OVO transfer records are retained per regional financial record-keeping requirements.
GoPay
Payment context chip — GoPay session data is secured and accessible only by authorised account operations staff.
Account Records
Login history, device fingerprints, and session logs are held for the operational period defined in our data retention schedule.
RUANG LINGKUP KEBIJAKAN
Where This Policy Applies and Where It Does Not
This policy covers the data we process directly through the sgmwind platform — your account registration details, the payment rails you connect, the games you access through our lobby, and the support interactions you initiate with our team. It does not extend to services operated by third parties you reach from our platform, including the payment processors behind DANA, OVO, and GoPay, whose own data terms govern those connections.
Account Access
Registration details, login credentials, and session data collected when you create or access your sgmwind account fall within this policy. We process this data to authenticate you and maintain account continuity.
Transactions
Payment records tied to DANA, OVO, and GoPay transfers are captured within our system for account management purposes. The data processed by the payment provider on their own infrastructure is governed by that provider's policy, not ours.
Site Content
Browsing behaviour within the sgmwind lobby — which game categories you open, how long sessions run — is collected in aggregate to improve navigation. This data does not identify individual users when used for platform analytics.
Third-Party Services
Links or embedded content from external providers, including game studios such as Pragmatic Play or PG Soft, operate under their own data terms. We are not responsible for personal data processed by those third parties on their own systems.
HAK DATA ANDA
Practical Steps for Your Data Rights
Your account dashboard is where most data-related actions begin. After logging in, you can view the contact details and payment methods currently registered to your profile — including any DANA, OVO, or GoPay wallet links — and submit a correction request directly from the account settings page. If you find a discrepancy in your transaction history or want to confirm what session data we hold, the support team is the right contact point; the request form asks for your registered email and a brief description of the record in question. For a formal request to access the full set of personal data we hold on your account, or to raise a concern about how your data has been handled, use the policy contact path listed in the support section below. We aim to acknowledge data requests as quickly as our queue allows; the actual handling time depends on the nature of the request and applicable regional requirements.
Review Your Records
Log in and open account settings to see the contact details, linked payment methods, and session history we hold for your profile.
Correct Account Details
Use the edit fields in account settings to update your registered contact information. For payment method corrections involving DANA, OVO, or GoPay, follow the wallet verification steps shown on that screen.
Raise a Data Question
Send a request through the support form with your registered email and the specific record you want to query. Our team will confirm receipt and advise on next steps.
Request Full Data Access
For a formal subject-access request covering all personal data we hold, use the dedicated policy contact address. Include your account email and the scope of your request so we can respond accurately.
KONTAK KEBIJAKAN
How to Reach Us About This Policy
If this policy raises a question you cannot resolve through your account dashboard, the paths below connect you directly to the team responsible for data and account matters. Use the channel that fits your question — quick account corrections go through the support form, while formal data requests and policy concerns go to the dedicated policy contact address.
Support Form
Open the contact page after login and submit your question with your registered email. This route handles account corrections, transaction queries, and wallet verification steps for DANA, OVO, or GoPay.
Policy Contact Email
For formal data access requests, concerns about how your information has been handled, or questions about retention and deletion, write to our policy team at the address shown in your account's help section.
Account Dashboard
Your first stop for self-service data review. Login, open account settings, and use the edit fields or request tools shown there before submitting a formal contact.
STANDAR PERLINDUNGAN DATA
How We Protect and Manage Your Information
Data security at sgmwind is built around the account and transaction layer — the two places where your personal information is most active. Access to stored account records is restricted by role, meaning the team members who handle payment queries involving DANA, OVO, or GoPay do not have access to unrelated session data, and vice versa. Cookie use on the platform is limited to session management and basic navigation analytics; you can review and adjust cookie settings through your browser at any time. Retention schedules follow the data category: account credentials and session logs are cleared on a schedule aligned with operational requirements, while transaction records are held for the period required by applicable financial standards in your eligible region.
Data Storage
Account details and payment records are stored on secured servers with access restricted by operational role. No personal data is stored in plain text, and payment identifiers for DANA, OVO, or GoPay are handled through encrypted channels.
Cookie Use
We use session cookies to keep you logged in and analytics cookies to understand navigation patterns in aggregate. No advertising cookies are placed without disclosure. Adjust your preferences through your browser settings at any time.
Retention Schedule
Login and session data is retained for the operational period specified in our internal schedule. Transaction records tied to your payment method are kept in line with regional financial record-keeping requirements where sgmwind is available.
Policy Update Process
When this policy changes materially, we update the version date shown at the top of this page and, where required, notify registered account holders by email. The current version is always accessible from the footer of every page.
PERTANYAAN PRIVASI
Frequently Asked Questions About This Policy
These are the questions we hear most often about how sgmwind handles personal data, account records, and the rights available to you under this policy.
What personal data does sgmwind collect when I open an account?
We collect the information you provide during registration — your contact details and any payment method identifiers you link, such as a DANA, OVO, or GoPay wallet. We also record login and session data automatically to maintain account security and continuity across your devices.
Is my DANA, OVO, or GoPay transaction data shared with anyone?
Transaction data is shared only with the payment processor needed to complete your transfer. We do not sell or pass your payment information to third-party marketers. The payment provider processes their portion under their own data policy, which is separate from ours.
How can I see what information sgmwind holds about my account?
Log in and open account settings to review your registered contact details, linked payment methods, and session history. For a full formal data access request covering everything we hold, use the policy contact email address shown in the help section of your account.
Can I correct or update the personal details on my account?
Yes. Contact details can be edited directly in account settings after login. For changes involving a linked payment method — DANA, OVO, or GoPay — follow the wallet verification steps shown on the payment settings screen, as those changes require identity confirmation before they take effect.
How long does sgmwind keep my data?
Retention depends on the data type. Session and login records are cleared on an operational schedule. Transaction records are kept for the period required by financial record-keeping standards in your eligible region. If you want the specific schedule for your account type, contact our support team.
Does this policy apply if I access sgmwind from Indonesia?
This policy applies to accounts accessed through sgmwind where local law permits. Availability of the service and the specific data rights described here depend on local law and your eligible region. Where Indonesian regulation sets additional obligations, those take precedence over the general terms on this page.
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