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This page sets out the legal framework that governs your account at sgmwind — your rights, the scope of our policy, and the ways you can reach us when you have a question. Access to our platform depends on local law and is available only in eligible regions where permitted.
operates under a jurisdiction-dependent framework, which means the terms that apply to your account are shaped by the local law of your eligible region. We do not make blanket legal claims that override applicable Indonesia regulations — instead, we build our policy around what can be verified and what you can act on directly from your account dashboard. When you deposit through DANA, OVO, or GoPay, your transaction is logged against your account record. That record is accessible to you after login and forms part of the data we hold on your behalf. Our policy covers how that data is stored, how long we keep it, and under what conditions you may request a review or correction. We apply a consistent standard across account types: your wallet history, session records, and personal details are held under the same retention rules regardless of which payment route you used to fund your account. If local law requires us to adjust any term, the version shown in your account dashboard after login reflects the current applicable state. We do not apply terms retroactively without notice, and any material change to this policy will be communicated through the account notification path before it takes effect.
Our legal policy applies specifically to your registered account, your transaction history, and the content we serve through the platform. Understanding what falls inside and outside this scope helps you know exactly where to direct a question.
This policy covers your login credentials, account profile details, and session history. Any request to review or update your information falls within the scope of this document and can be directed to our support team.
Deposits and withdrawals processed through DANA, OVO, or GoPay are covered by this policy in terms of record retention and your right to request a transaction review. Payment processing itself is governed by each wallet provider's own terms.
Game content from studios such as Pragmatic Play, PG Soft, and CQ9 available in our lobby is covered by this policy in terms of display and access. Intellectual property for individual titles remains with the respective content provider.
External services linked from our platform — including third-party wallet apps and identity verification tools — operate under their own separate policies. sgmwind is not responsible for the terms or data practices of those external services.
Your account at sgmwind comes with a set of practical rights you can exercise at any time. These are not abstract principles — they are steps you can take directly, either through your account dashboard or by contacting support. To review your records, log in and navigate to the transaction history section, where your DANA, OVO, and GoPay deposits are listed with timestamps. If you spot an entry that does not match your records, you can raise a correction request through the support channel. To update personal details such as your registered email or contact number, the relevant fields are shown in your account settings page after login — follow the verification steps shown there. If you have a question about how your data is handled or want to understand the retention period for a specific record type, our support team handles those requests directly and will respond through the contact path you choose.
Access your full transaction log — including DANA, OVO, and GoPay activity — from the history section of your account dashboard after login. Each entry shows the date, amount, and payment method used.
If any account detail is incorrect, submit a correction request through our support channel. Provide the specific field and the correct value; our team will verify and update the record in accordance with this policy.
Questions about data retention, account scope, or policy terms can be directed to our support team via live chat or email. We aim to acknowledge each query through the same channel you used to send it.
To request a change to how we hold your data — within what local law permits — open a support ticket and describe the specific record type. We will confirm what is actionable under the current applicable terms.
For any question about this policy — your rights, a specific record, or a correction request — use the contact paths below. Each route connects you to the team that handles account and policy matters directly.
Open the chat widget from any page after login to reach our support team in real time. This is the quickest route for account and policy questions during active hours.
Send a detailed query to our support email address shown in your account settings. Email is the recommended path for formal data or correction requests that require a written response.
The help centre in your account dashboard lists common policy questions and the current steps for each request type. Check there first — your question may already have a documented answer.
Our approach to data handling is built around giving you clear visibility into what we hold and a direct path to act on it. We keep account and transaction records for the period required under applicable local law, after which data is removed or anonymised in accordance with our retention schedule. Cookies are used to maintain your session state and to remember your language and display preferences — you can review and adjust cookie settings from the preferences section of your account. Account security relies on the verification steps shown during login; we do not store payment credentials from DANA, OVO, or GoPay — those stay within each respective wallet's own system. For changes to your account details or to request removal of a specific record, the contact path is through our support team, as described in the section above.
We hold account records for the period required by applicable local law. Once that period expires, records are removed or anonymised. The current retention period for your account type is shown in the policy section of your dashboard.
Cookies on the platform serve session continuity and display preferences only. No cookie is used to track activity outside our site. You can review and adjust your cookie settings from the account preferences page at any time.
Login verification steps are shown directly in the account flow. We do not store wallet credentials from DANA, OVO, or GoPay — transactions are processed through each provider's own secure system and the result is recorded in your account history.
To request a data change, correction, or removal, contact our support team through live chat or email. Each request is handled by the team responsible for account policy, and you will receive confirmation through the same channel.
Here are the questions we hear most often about this policy. If your question is not covered here, use the support contact paths listed above.
Yes. All registered accounts are covered by this policy regardless of which payment method you use. Transactions made through DANA, OVO, or GoPay are recorded in your account history and are subject to the same data handling and retention rules.
Log in and go to your account dashboard. Your transaction history, session records, and profile details are all accessible there. For a more detailed summary of what we hold, raise a request through the support team and we will respond through your chosen contact channel.
Yes. If any detail in your account is incorrect — your contact information, registered email, or a transaction record — submit a correction request via live chat or support email. Describe the specific field and provide the correct value; the team will verify and update it.
We retain records for the period required under applicable local law. The current retention period for your account type is shown in the policy section of your account dashboard after login. Once the period expires, data is removed or anonymised according to our schedule.
Access depends on local law and is available only in eligible regions where it is permitted. We do not make blanket availability claims. Check the access and eligibility information shown during the account registration flow for the current applicable status in your area.
Any material change to our policy will be communicated through your account notification path before it takes effect. We do not apply updated terms retroactively without notice. The current version of the policy is always the one shown in your account dashboard after login.